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Zurich Insurance · 6 hours ago

UA Analyst - Middle Market

Los Angeles, CA

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $101K/yr

2+ years exp

Zurich North America is hiring a UA Analyst – Middle Market to join their team. This role offers an opportunity to apply and strengthen research and analytical skills while supporting Loss Sensitive underwriters across multiple lines of business.

Financial ServicesInsuranceProductivity Tools

Comp. & Benefits

No H1B

Responsibilities

Analyze risk exposures by reviewing risk controls, loss history, financial condition, and other key information to support underwriting decisions regarding submission acceptance or declination. May execute underwriting actions within established risk appetite

Assist underwriters by evaluating and recommending inputs related to policy rating, pricing, policy construction, coverages, exclusions, and required forms to ensure accurate quoting and issuance. Execute tasks according to standard operating procedures (SOPs)

Proactively identify information needs, seeking alternative and relevant data sources through underwriting tools to improve risk understanding. Track contingencies, issue binders and endorsements, invoice as needed, and coordinate with internal service units (e.g., rating, billing)

Maintain electronic file documentation, ensuring accuracy, regulatory compliance, and audit‑ready condition

Lead account servicing activities—both independently and in partnership with underwriters—for new business, renewals, and endorsements on more complex accounts

Engage with brokers, agents, distributors, and customers, conducting planned and well-prepared interactions and on‑site visits related to servicing matters. Build strong working relationships across internal teams and with broker partners

Support and mentor team members by providing coaching, problem-solving assistance on complex transactions, and context behind solutions to aid development

Participate in special projects as assigned

Qualification

Insurance knowledgeData analysisPolicy management systemsCustomer serviceMicrosoft OfficeProblem-solvingAgilityExcel skillsAdaptabilityCritical thinkingAttention to detailCommunication skills

Required

Bachelor's degree and 2+ years of experience in Insurance, Underwriting, or Market Facing OR

Zurich Certified Insurance Apprentice (with Associates Degree) and 2+ years of experience OR

High School Diploma or equivalent and 4+ years of experience in Insurance, Underwriting, or Market Facing AND

Knowledge of the insurance industry and regulatory environment

Experience in data collection and analysis

Experience with insurance processing, rating, and policy management systems

Customer service background

Problem-solving experience

Experience servicing portfolios across multiple lines of business

Proficiency with Microsoft Office

Preferred

Agility and adaptability

Strong critical, conceptual, and abstract thinking skills

Broad insurance industry knowledge, including philosophy and techniques

Foundational understanding of coverage and rating concepts, rating plans, and regulations for Loss Sensitive programs

High attention to detail for data preparation, data hygiene, and initial risk analysis

Strong communication (verbal/written) and active listening skills

Basic–Intermediate Excel skills (sorting, filtering, formulas, pivot tables)

Working knowledge of insurance processing, rating, and policy systems

Benefits

Short-term incentive bonus eligibility set at 10%

Competitive pay

Comprehensive benefits for employees and their families

Company

Zurich Insurance

Glassdoor4.2

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Founded in 1872

Zürich, Zurich, CHE

10001+ employees