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Capital One · 6 hours ago

Dealer Success Manager

Cincinnati, OH

Full-time

Hybrid

Entry, Mid Level

$107K/yr - $122K/yr

2+ years exp

Capital One is a financial services company, and they are seeking a Dealer Success Manager to operate as a Strategic Consultant and Customer-Centric Partner to auto dealers. This role involves collaborating with sales teams, driving customer adoption of the Navigator Platform, and ensuring dealers maximize the value of Capital One's technology and processes.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals

Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:

Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process

Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization

Product and Process troubleshooting, specifically relating to Navigator Platform

Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle