Apply on Employer Site

Capital One · 9 hours ago

Senior Platform Engineer (Network Support)

Minneapolis, MN

Full-time

Hybrid

Mid, Senior Level

$116K/yr - $132K/yr

2+ years exp

Capital One is a leading financial services company, and they are seeking a Senior Platform Engineer to join their team. The role involves building and supporting DevOps tools, troubleshooting technical issues, and collaborating with various teams to ensure effective operations.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Coordinate and or assist with lateral and horizontal groups. (eg. Networking, storage, proxy, etc.)

Update on status to manager and users through calls, IM, email and in-person communication

Identify and troubleshoot software and hardware failures and determine network problems

Diagnose and resolve incidents using and documenting procedures

Diagnose and resolve unique, nonrecurring problems associated with applications, software and operating systems; determine the source of problems and classify their level, priority and nature

Develop workaround for application issues if incident root cause cannot be determined and continue to investigate for root cause

Troubleshoot through phone, hardware and software and help users engage technical resources to resolve (Help Desk)

Determine and research user questions. Isolate and resolve information systems problems

Provide assistance with escalation of applications and resources outside of our control

Participate in hardware and software reviews and recommend purchases

Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades

Train end users on usage of computer hardware, software correct escalation procedures

Develop and manage effective professional working relationships with co-workers and users

Adhere to policies as per corporate manuals and directives and ensure the end users are doing the same

Work flexible hours at planned times and occasionally ad-hoc; this role is likely to require occasional evening/weekend work or the possibility of on call operation

Handle equipment deliveries

Log work in appropriate systems

The person for this position must be able to work independently and manage their own workload