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Aztec Shops, Ltd. · 6 hours ago

Seasonal Part Time - Snapdragon Stadium Concessions Supervisor

San Diego, CA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Aztec Shops, Ltd. is seeking a Concessions Supervisor to assist in the operations of multiple concession stands during events. The role involves managing staffing, ensuring quality control, and compliance with safety and sanitation policies while providing excellent customer service.

Retail

Diversity & Inclusion

Responsibilities

Assists management in daily unit operations to ensure that proper procedures and guidelines are in place and followed for quality products and service

Effectively lead and direct employees engaged in food preparation, point of sale operations, customer service, inventory, checklists, and opening and closing procedures

Ensure all new employees are trained and all team members remain well informed of any changes in policies or events, and effectively communicate any issue to management

Take initiative to deliver the highest levels of customer service and food quality to every guest

Follow and enforce all company rules and regulations including safety, sanitation, and alcohol policies

Must have knowledge of alcoholic beverages including properly knowing how to change a keg

Communicate with managers and warehouse team to oversee the proper stocking of food and beverage products throughout the stadium

Directs staffing during events to ensure standards are maintained throughout the stadium and a high-quality appearance of the concession location with a focus on attention to detail and clear sight lines

Resolve internal and external customer issues and complaints to ensure customer satisfaction

May perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties as requested by management

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year

Other duties as assigned

Qualification

Food service experienceAlcohol knowledgeCustomer serviceStaff trainingBasic math skillsInterpersonal skillsSelf-motivationOrganizational skillsCommunication skills

Required

High School Diploma or General Education Development (GED) degree

At least six months of experience in food service/retail operations

Strong Interpersonal Skills

Self Motivation

Organization Skills

Must be able to read, write and understand English

Requires the ability to follow verbal and written instructions, guidelines and objectives

Requires the ability to read, comprehend, and interpret general business information

Requires the ability to effectively communicate with customers and employees using correct English

Requires quality conversational and professional use of English

Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public

Requires the ability to apply basic math concepts; calculating figures and amounts such as discounts, portions, percentages, and volume

Requires the ability to apply common-sense understanding to carry out general written or oral instructions

Must be able to multitask, prioritize work and pay attention to detail

Requires good analytical and quantitative skills

Requires the ability to use a variety of equipment and utensils

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds

Must be able to operate cash registers

While performing the duties of this job, the employee is frequently required to stand for prolonged hours; handle and reach objects

Employees are occasionally required to stand, walk/move

Must be able to move, lift or carry heavy objects or materials up to 50 pounds

Employees may need to ascend/descend stairs

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health

Candidates must be available to work a flexible schedule based on operational needs