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Capital One · 6 hours ago

Director, Design Research, Card

McLean, VA

Full-time

Onsite

Senior Level, Lead/Staff

$226K/yr - $258K/yr

8+ years exp

Capital One’s Experience Design organization focuses on creating meaningful customer experiences that drive business advantage. As the Design Research leader for the Card organization, you will lead a research practice that influences product ecosystems and partners with stakeholders to provide actionable insights for product experience decisions.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Consult to domain multi-disciplinary product teams (design, product management, engineering) to develop and maintain clear learning agendas and research roadmaps

Define and refine primary research questions and objectives to align with business strategy and ensure the elimination of knowledge gaps within your domain

Utilize expertise and judgment to determine the best research methods and guide the production of research plans within your Domain

Oversee the creation of high-quality research artifacts and establish standards for conducting research sessions and providing effective touchpoints for all partners

Synthesize primary and secondary data across your Domain and drive the surfacing of relevant and actionable insights that answer research questions and ensure the timely production of all deliverables

Oversee the creation of useful, pragmatic, and concrete recommendations across your product areas

Ensure the tracking of recommendation actioning throughout the Product Development Lifecycle and ensure product teams can effectively implement recommendations

Opportunistically increase the altitude and aperture of research across your product areas

Ensure research findings create additional leverage and apply research to solve broader, more complex strategic problems across the organization

Oversee portfolio-level consultation and coaching to help non-researchers conduct some types of research

Accountable for the measurable impact of research on key business objectives, ensuring that research investments translate into tangible results, building the organizational capability for rigorous measurement and fosters a culture of results-orientation and accountability across levels

Influences major product portfolios, shaping executive strategy and defining research’s contribution to critical business outcomes, building executive partnerships for vision and investment alignment and elevating research’s reputation and strategic role in the business

Fosters an environment where cross functional leaders align on strategic objectives, championing shared ownership for outcomes and effectively mediating complex inter-team challenges

Effectively shared research insights and work across multiple levels of altitude, seniority and job functions, modeling a strategic human-centered approach that makes the complex accessible, influences senior stakeholders, and achieves impactful results

Qualification

User Experience ResearchData AnalysisResearch StrategyTeam ManagementHuman FactorsUser Experience DesignPsychologySociologyInformation ArchitectureData ScienceInfluencing ExecutivesPerformance ManagementHiring TalentCommunication Skills

Required

At least 8 years experience conducting qualitative or quantitative user experience research

At least 6 years of professional experience conducting user experience research in a corporate environment

At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics)

At least 3 years managing user experience research teams

Preferred

At least 10 years experience conducting qualitative or quantitative user experience research in large, matrixed organizations

At least 8 years managing UX research teams

Experience managing managers

Exceptional verbal and written communication skills

Ability to influence senior executives

Experience with performance management and career coaching

Experience attracting and hiring top talent

Knowledge with any of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics