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First Call Ambulance · 7 hours ago

Director of Operations

Old Hickory, TN

Full-time

Onsite

Director/Executive

First Call Ambulance is seeking a Director of Operations to oversee the field operations of the business unit. The role involves planning, directing, and coordinating operations to ensure compliance and efficiency while maintaining high levels of customer service and operational standards.

Transportation

Responsibilities

Demonstrates complete knowledge, understanding and compliance of company policies and procedures

Works with the Business Leaders on developing strategic plan

Works with Business Leaders on developing and meeting annual budget

Responsible for overall profit and loss management of operations

Responsible for managing local vendor relations and accounts payable management

Responsible for monitoring staffing levels in all operations in order to maintain operational efficiency

Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public

Ensures that all field staff in all operations maintain appropriate certification and licensure for their position

Ensures security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations

Ensures that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances

Ensures that all operations are in full compliance with all company policies regarding clinical protocols and field documentation

Ensures that all operations are in full compliance with all local, state and federal contracts, regulations and ordinances

Displays a positive mental attitude toward the position held, the company, and its employees, clients, partners or affiliates

Clearly, effectively, and professionally express him/herself verbally and in writing

Responds to all incidents involving serious personal injury, excessive damage to company equipment or excessive damage to private property involving company personnel or equipment

Monitor the use of services, vehicles, equipment, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services

Review and analyze facility activities and data to aid planning and risk management to improve service utilization and quality

Direct, supervise and evaluate work activities of all personnel assigned to the Operations Division

Facilitate communication between EMS staff, support staff, and members of management as appropriate

Establish and implement operations division policies, goals, objectives, and procedures

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Responsible for annual re-certification of all ambulances

Maintains and ensures compliance of Standard Operating Procedures for all company operations

Ensures completion of annual skills evaluation for all personnel as needed

Assists other division directors as needed

Develop and maintain computerized record management systems to store, process data, and produce reports, such as personnel activities and information

Coordinate activities as appropriate with other division leaders concerned with reference to pricing, sales, training, human resources or distribution of services

Determine staffing requirements, and assist other division directors with interviewing, hiring and training new employees as needed

Maintain awareness of advances in EMS diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options

Performs other duties as directed by management

Qualification

Paramedic CertificationBusiness ManagementClinical ComplianceStaff ManagementCPR CertificationACLS CertificationPALS CertificationLeadership SkillsCommunication SkillsTeamwork SkillsProblem Solving

Required

All Paramedic requirements (Current Paramedic Certification)

Must possess a high degree of personal integrity and responsibility

Currently licensed, certified or registered by the appropriate state agencies

Currently certified in CPR by the AHA or other appropriate organization

Currently certified in ACLS, PALS and/or other specialty certifications as required

Currently licensed with the appropriate level of state motor vehicle operator's license

Currently has a clean driving record in accordance with company standards

Must have and demonstrate the ability to work effectively with minimal supervision, using good judgment

Must have and demonstrate the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff

Must have and demonstrate the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company

Must demonstrate a level of skill and ability consistent with the provision of high-quality patient care

Must have and demonstrate the ability to perform effectively as team leader and team member in patient care situations

Must have and demonstrate the ability to perform effectively in carrying out public relations and community education functions with members of the medical community and general public in promoting the company

All Paramedic Field Supervisor requirements

Must have and demonstrate the ability function as a leader evaluating, coaching, training and directing field staff

Must have and demonstrate solid business management and administrative skills

The ability to reach, push and pull

The ability to sit or stand for long periods of time

The ability to complete all job duties during any and all hours of the day and night

The ability to use mouse or keyboard to input data into computer over long periods of time

The ability to view graphic and text data on multiple computer screens for long periods of times