Metalcraft of Mayville, Inc. · 5 hours ago
Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)
Brandon, MS
Full-time
Hybrid
Entry, Mid Level
$7.24/hr - $7.25/hr
2+ years expMetalcraft of Mayville is an Equal Opportunity Employer seeking a Technical / Field Service Technician to provide best in class technical service support for outdoor power equipment products across specified territories. The role involves handling technical support calls, assisting dealers and customers with troubleshooting, and providing training and support to dealers while traveling up to 75% during peak season.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory
Handle Pro-Gold Dealer contacts for specified territory
Manage and priorities work load demands efficiently
Communicate with, and assist Scag Territory Sales Managers with service, warranty and parts concerns as needed
Assist dealers and end users with machine troubleshooting and diagnosis
Assist dealers and end users with parts questions/concerns
Provide in-field on site support assistance to dealers – when applicable
Follow all corporate procedures and objectives while representing Scag Power Equipment
Complete field reports with information pertaining to issues and resolutions reported in specified territory
Perform all duties as requested
Assist with customer contacts sent in via social media, email, etc. - when applicable
Coordinate, manage & distribute of any complaints with technical support staff – when applicable
Participate in dealer training seminars
Assist with creation and development of training materials
Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Assist engineering, research and development with field requests as required
Additional duties as required
Qualification
Required
Must possess excellent communication skills (written, verbal, and presentation)
Must be detailed-orientated, organized, and able to multitask on various projects
Must be self-motivated and demonstrate the ability to work autonomously
Works well in a cross-functional team environment, must be a team player and customer focused
Ability to present to large groups
Ability to create an environment of trust and always exhibit a positive attitude
Knowledge of outdoor power equipment, mechanical ability to diagnose machine failures and repair as needed
Associated degree in Technical service or equivalent combination of education and experience in related field
A minimum of 2-3 years of related experience
Advanced hydraulic and electrical knowledge including the ability to read and interpret schematics
High School Diploma
Company
Metalcraft of Mayville, Inc.
Headquartered in Mayville, Wisconsin, Metalcraft of Mayville Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Bemis
CFO
Company data provided by crunchbase