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Talent Factor Ltd. · 3 hours ago

Customer Logistics and Supply Chain Specialist

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$24.36/hr - $24.36/hr

2+ years exp

Talentfactor Inc is seeking a Customer Logistics and Supply Chain Specialist to serve as a single point of contact for customers and internal teams. The role involves managing sales activities, leading meetings, and resolving customer issues while utilizing SAP for trend analysis and process improvements.

ConsultingHuman ResourcesTraining

Responsibilities

Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues

Perform all Customer Service day to day work, manage escalated issues, and address service issues & opportunities / trends raised by Customers, PSS teams, Customer Solutions and Account Teams

Lead continuous improvement activities and project management with cross-functional teams

Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals

Manage high volume promotional activities by ensuring end to end execution of all Customer requirements

Day to day customer service activities (i.e. order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor managed inventory; duplicate, missing, or incorrect orders; identification and correction of EDI order issues; transportation Pool Schedules; order scrubbing to adhere to TMMC policies; item conversion; combining two or more orders to ship together; distributor special services)

Types of planned activities managed - Informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, SAP implementations

Types of unplanned activities managed - unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code and too old to sell process

Investigate, then validate, claim or request reversal of fines, customer deductions and transportation deductions

Communicate and present to all levels in the organization

Single point of contact for assigned customer, attend face to face customer meetings, internal forecast meetings, sales meetings etc

Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners!

Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)

Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need

Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track, and reschedule customer orders to meet customer requested delivery dates

Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates

Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations

Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources

Qualification

Order ManagementSAPCustomer ServiceAnalytical SkillsProblem SolvingCommunicationDetail-OrientedRelationship BuildingTime Management

Required

High School diploma; GED equivalent

At least one year in a customer-facing role

Strong customer service and relationship background, strategic thinking, effective communication and business writing skills

Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills

Must have a strong sense of urgency and be empowered to make timely and informed decisions

Building collaborative relationships within POM, Supply chain/OTC organization and our external partners

Knowledge of supply chain, Order Management, and Customer Services processes and systems

Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA's and deadlines

Express ideas precisely, persuasively and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner

Commitment to and passion for continuous improvement

Ability to understand overall Company objectives and manage competing project and tasks

Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision

Order Management: 2 years

Fortune 500: 1 year

Preferred

Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience

Three years in a customer facing role

Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP is a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys

SAP: 2 years