Metalcraft of Mayville, Inc. · 6 hours ago
Technical Support Specialist
Brandon, MS
Full-time
Onsite
Entry, Mid Level
$7.24/hr - $7.25/hr
2+ years expMetalcraft of Mayville is an Equal Opportunity Employer, and they are seeking a Technical Support Specialist to work with SCAG customers and dealers. This role involves handling customer technical support inquiries, managing warranty processes, and assisting with training materials and program improvements.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Handle customer technical support calls, e-mails, phone calls, etc
Handle Pro-Gold Dealer contacts
Communicate with and assist Scag Territory Managers with service, warranty and parts concerns as needed
Assist distributors, dealers and end users with machine troubleshooting, parts questions and concerns
Management, distribution, resolution of any complaints
The right candidate may have the opportunity to manage a group of Field Service Technicians
Check in all parts being returned for warranty credit
Assist with review online warranty claims and process for warranty credit (daily)
Assist with maintaining Flat Rate Labor Chart and apply flat rate times to new product
Issue distributor RGA number for warranty – when applicable
Provide distributors and dealers warranty policy adjustment authorization – when applicable
Data entry when applicable
Participate in distributor and dealer training seminars
Assist with creation, development, distribution of training materials
Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Additional duties as assigned
Qualification
Required
Must possess excellent communication skills (written, verbal, and presentation)
Must be detailed-orientated, organized, and able to multitask on various projects
Must be self-motivated and demonstrate the ability to work autonomously and with energy and purpose
Works well in a cross-functional team environment, must be a team player and customer focused
Ability to create an environment of trust and always exhibit a positive attitude
High School Diploma
A minimum of 2-3 years of related experience
Preferred
Associate Degree in Technical Service or equivalent combination of education and experience in related field preferred
Company
Metalcraft of Mayville, Inc.
Headquartered in Mayville, Wisconsin, Metalcraft of Mayville Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Bemis
CFO
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