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Mount Sinai Medical Center · 3 hours ago

Manager - Technology Training and Development

Miami Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

Mount Sinai Medical Center is committed to providing high-quality healthcare and training top healthcare workers. The Manager of Technology Training and Development will coordinate technical product training needs, develop training materials, and ensure that training aligns with business initiatives across the organization.

Health CareHealth DiagnosticsMedical

Responsibilities

Take responsibility for coordinating the delivery of all technical product training needs and programs across the organization

Work with Systems Trainers to develop and deliver application training in support of such areas as installing,configuring, managing and troubleshooting software products

Proactively explore the technical training needs of departments across the organization and develop training material as needed

Create and deliver end-user training to include curriculum development, course/class creation, competency asessments and exams and including curriculum, courses, training, exams, and where applicable credentials and formal certification

Insure all training modules are current, coordinated with new product releases and updated continuously to reflect key competitive differentiators

Ensure maintenance of all relevant training documents and training materials for all levels of training, from new employees to veteran Sales Engineers

Ensure that technical training is aligned with broader business initiatives

Collaborate with technical subject matter experts within the IT department and across the organization at large to design and develop training programs and all required training materials

Collaborate with appropriate IT team members, Clinical Education, Human Resources, Nurse Leadership and all other applicable groups to develop content and materials required for training

Manage the maintenance and versioning control process of all training materials; be the “hub” for content, cataloging, organizing, and storing all training and reference materials

Identify training opportunities and utilize multiple formats and media to develop and deliver training

Provide a quality training experience in a manner that supports adult learning principles and positions participants for success

Support continuous cycle of improvement through testing for learning, customer feedback surveys on training experience and effectiveness, identifying innovative methods to meet evolving training needs

Core: All other tasks as assigned

Core: Analyzes the team's outcomes. Identifies areas of opportunity and respective action plans

Core: Complies with current Hospital security and safety polices

Core: Defines the team's target accountabilities as well as the guidelines and practices to accomplish them

Core: Ensures customers receive standards of service in line with the medical center's policies and strategies

Core: Ensures new employees complete general and department-specific orientation as set forth into the hospital's policies and procedures. Documents all personnel actions and submits them immediately for review

Core: Ensures that all procedures are carried out in accordance with company policy

Core: Ensures the implementation and completion of the team's regular and special projects as assigned

Core: Follows hospital's policies and procedures regarding Human Resources Management

Core: Guides and directs the team's efforts. Ensures the team has all the required resources to perform as expected

Core: Is responsible for the completion of Performance Evaluations of the assigned team

Core: Maximizes area's impact by ensuring adequate staffing levels and the most efficient organization and use of resources

Core: Reports incidents to the Director and/or Risk Management department within required timeframe in accordance with medical center policy

Core: Supports the day to day activities of the staff

Job Specific: Collaborate with appropriate IT team members, Clinical Education, Human Resources, Nurse Leadership and all other applicable groups to develop content and materials required for training

Job Specific: Collaborate with technical subject matter experts within the IT department and across the organization at large to design and develop training programs and all required training materials

Job Specific: Create and deliver end-user training to include curriculum development, course/class creation, competency asessments and exams and including curriculum, courses, training, exams, and where applicable credentials and formal certification

Job Specific: Ensure maintenance of all relevant training documents and training materials for all levels of training, from new employees to veteran Sales Engineers

Job Specific: Ensure that technical training is aligned with broader business initiatives

Job Specific: Identify training opportunities and utilize multiple formats and media to develop and deliver training

Job Specific: Insure all training modules are current, coordinated with new product releases and updated continuously to reflect key competitive differentiators

Job Specific: Manage the maintenance and versioning control process of all training materials; be the “hub” for content, cataloging, organizing, and storing all training and reference materials

Job Specific: Proactively explore the technical training needs of departments across the organization and develop training material as needed

Qualification

Training program developmentCurriculum developmentTechnical training deliveryCollaboration with ITCommunication skillsAdult learning principlesFeedback analysisPresentation skills