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Capital One · 1 week ago

Senior Associate, Project Manager - Rewards Operations

McLean, VA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $108K/yr

3+ years exp

Capital One provides a fast paced, dynamic environment where you can excel in your career. The Rewards Operations team is responsible for operational support and oversight of the Rewards One Platform and processes, and as a Project Manager, you will influence and collaborate with key stakeholders to identify and execute process improvements.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Monitoring the execution of existing Rewards processes, including appropriate earn and redemption options to ensure customer satisfaction

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

Identify and implement process improvements driving issue resolution/risk mitigation activities

Tracking and resolving process breakdowns

Understanding customers’ needs of the process and driving process improvements

Developing and maintaining formal process documentation including procedures and process flow diagrams

Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

May lead a team and/or direct others on projects