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Arc3 Gases · 12 hours ago

Store Manager

Rocky Mount, North Carolina

Full-time

Onsite

Mid, Senior Level

4+ years exp

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. The Store Manager is responsible for overseeing daily store operations, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance.

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Responsibilities

Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service

Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies, ensuring a positive experience for all customers

Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability, including setting up contract pricing instead of relying on historical price data

Ensure the accurate preparation of quotes, delivery tickets, and sales orders, with the goal of minimizing customer credits and ensuring consistent pricing practices

Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results

Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols

Ensure all new hires are properly trained and integrated into the team, fostering an environment of accountability and continuous growth

Maintain a professional appearance within the team

Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks such as preparing deposits and submitting regular reports accurately and on time

Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries while minimizing maintenance costs

Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods (including hardgoods, cylinders, and gas products) using Arc3’s tools such as ACM, controlled quantity, and handheld digital tools

Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing as needed for timely inventory restocking

Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections, addressing any issues promptly and adhering to safety and operational standards

Utilize the Branch Operations Guide to ensure consistent and standardized operations across store operations, including standardized end-of-day procedures and workflows

Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing, while ensuring accurate order processing through selected edit lists

Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports, to maintain financial integrity and coordinate with corporate teams for proper record submission

Oversee gas and hardgoods orders, including placement, follow-up, emergency processing, and proper pricing

Monitor and manage store performance, ensuring that financial targets for sales and profitability are met or exceeded

Oversee cash management processes, including petty cash, daily deposits, and ensuring cash drawer accuracy

Ensure that the store is clean, well-organized, and stocked to meet customer needs, including maintaining cleanliness behind and around the counter, in the warehouse, and in surrounding areas

Ensure the Arc3 store is professionally presented and consistently adheres to the 'One Arc3' branch look and feel guidelines

Regularly review product displays to ensure they are neat, organized, and properly labeled for customers, and shelves are stocked properly

Foster an interdependent safety culture where employees look out for one another, ensuring everyone follows proper safety protocols, including vehicle and equipment inspections, compliance with DOT regulations, and adherence to company safety guidelines

Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately to maintain a safe workplace

Ensure all safety equipment, postings, and forms are up to date and easily accessible