People First Federal Credit Union · 22 hours ago
Chief Retail Delivery Officer
Allentown, Pennsylvania
Full-time
Onsite
Director/Executive
8+ years expPeople First Federal Credit Union is seeking a Chief Retail Delivery Officer to lead their retail banking operations. This executive role focuses on enhancing member experience, driving branch performance, and developing innovative retail strategies to align with the credit union’s mission and goals.
Financial ServicesFinTechNon Profit
Responsibilities
Develop and execute a comprehensive retail strategy to grow membership, deposits, and loan portfolios
Collaborate with executive leadership to align retail operations with overall organizational objectives
Monitor retail trends and members needs to identify growth opportunities and service enhancements
Oversee all retail delivery channels including branches, contact centers, and digital banking platforms
Ensure operational excellence, compliance, and risk management across all retail functions
Implement performance metrics and accountability standards to drive results
Lead, mentor, and develop a high-performing retail leadership team
Foster a culture of service excellence, innovation, and continuous improvement
Champion employee engagement and professional development initiatives
Leverage data and feedback to enhance service delivery and satisfaction
Partner with IT and digital teams to enhance digital banking capabilities
Drive adoption of new technologies to improve efficiency and member access
Stay abreast of fintech trends and integrate relevant innovations
Qualification
Required
Develop and execute a comprehensive retail strategy to grow membership, deposits, and loan portfolios
Collaborate with executive leadership to align retail operations with overall organizational objectives
Monitor retail trends and members needs to identify growth opportunities and service enhancements
Oversee all retail delivery channels including branches, contact centers, and digital banking platforms
Ensure operational excellence, compliance, and risk management across all retail functions
Implement performance metrics and accountability standards to drive results
Lead, mentor, and develop a high-performing retail leadership team
Foster a culture of service excellence, innovation, and continuous improvement
Champion employee engagement and professional development initiatives
Leverage data and feedback to enhance service delivery and satisfaction
Partner with IT and digital teams to enhance digital banking capabilities
Drive adoption of new technologies to improve efficiency and member access
Stay abreast of fintech trends and integrate relevant innovations
Exceptional leadership, communication, and strategic thinking skills
Strong knowledge of financial products, regulatory requirements, and digital banking trends
Proven track record of driving growth, improving service delivery, and leading large teams
Eight to ten years of experience in call centers and retail branches required
Experience in a financial institution or cooperative environment required
Preferred
Bachelor's degree in business administration, Finance, or related field preferred
Company
People First Federal Credit Union
Official LinkedIn page of People First Federal Credit Union. Equal Housing Lender. Federally insured by NCUA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Howard Meller
President and Chief Executive Officer
Susan Phillips
Senior Vice President/CFO
Recent News
Times News Online
2024-06-04
Company data provided by crunchbase