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People First Federal Credit Union · 19 hours ago

Chief Retail Delivery Officer

Allentown, Pennsylvania

Full-time

Onsite

Director/Executive

8+ years exp

People First Federal Credit Union is seeking a Chief Retail Delivery Officer to lead their retail banking operations. This executive role focuses on enhancing member experience, driving branch performance, and developing innovative retail strategies to align with the credit union’s mission and goals.

Financial ServicesFinTechNon Profit

Responsibilities

Develop and execute a comprehensive retail strategy to grow membership, deposits, and loan portfolios

Collaborate with executive leadership to align retail operations with overall organizational objectives

Monitor retail trends and members needs to identify growth opportunities and service enhancements

Oversee all retail delivery channels including branches, contact centers, and digital banking platforms

Ensure operational excellence, compliance, and risk management across all retail functions

Implement performance metrics and accountability standards to drive results

Lead, mentor, and develop a high-performing retail leadership team

Foster a culture of service excellence, innovation, and continuous improvement

Champion employee engagement and professional development initiatives

Leverage data and feedback to enhance service delivery and satisfaction

Partner with IT and digital teams to enhance digital banking capabilities

Drive adoption of new technologies to improve efficiency and member access

Stay abreast of fintech trends and integrate relevant innovations

Qualification

Financial products knowledgeLeadershipStrategic thinkingDigital banking trendsService delivery improvementEmployee engagementCommunication skillsTeam leadership

Required