Farm Bureau Insurance of Michigan · 2 hours ago
Specialist, IT Service Management
Lansing, MI
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $156K/yr
10+ years expFarm Bureau Insurance of Michigan is seeking a Specialist in IT Service Management to provide strategic leadership for IT service management and innovation practices. The role focuses on aligning IT services with enterprise goals, overseeing service management frameworks, and leading initiatives to implement emerging technologies.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Design, implement, and sustain culturally aligned and process-driven service management frameworks that ensure consistent, high-quality service delivery
Develop and maintain service management standards, policies, and performance metrics to promote accountability, informed decision-making, and visibility into service health
In conjunction with the Enterprise Architecture Team, lead the identification, evaluation, and piloting of emerging technologies, including automation, artificial intelligence, and advanced service platforms
Build strong partnerships with internal teams and external vendors to manage proofs of concept, evaluate business value, and ensure the sustainable adoption of new technologies
Qualification
Required
Bachelor's degree in Business, Information Technology, Engineering, or related field required or equivalent experience may be considered
10+ years of progressive experience in service management, operations, and/or technology leadership roles
5+ years driving organizational transformation
Professional certifications such as ITIL Expert/Managing Professional, PMP, Lean Six Sigma Black Belt, or equivalent
Proven track record of successfully leading large-scale service transformation or innovation programs
Deep expertise in service management frameworks (ITIL, COBIT, or similar) and improvement methodologies (Lean, Six Sigma, Agile)
Strong understanding of emerging technologies including cloud platforms, automation, AI/ML, and their applications in service delivery
Ability to navigate ambiguity, set strategic direction, and execute with discipline
Excellent stakeholder management skills with experience influencing senior executives and cross-functional teams
Valid driver license with an acceptable driving record required
Preferred
General knowledge of insurance company operations is preferred
Designations in insurance and information technology or related coursework preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
Company data provided by crunchbase