DCI Donor Services, Inc. · 13 hours ago
Bridge2Life Manager
Nashville, Tennessee
Full-time
Onsite
Mid, Senior Level
3+ years expDCI Donor Services is looking for a dynamic and enthusiastic team member to join their mission to save lives through organ donation. The Bridge2Life Manager will oversee day-to-day operations of the B2L Center, ensuring compliance with regulations and managing staff performance to maximize donation efforts.
Health Care
Responsibilities
Directs orientation, training and evaluation of new employees. Jointly responsible for staffing and development of B2L staff
Evaluates and oversees statistical data for key performance indicators. Identify and take action to improve communication activities to facilitate donation, and report findings to B2L Director
Oversees and reviews Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness
Monitor staff performance including but not limited to work distribution, personnel and human resource issues
Ensure the team keeps the flow of the room and maintaining a sense of urgency with calls handled, ensuring donation is maximized
Serves as subject matter expert and resources regarding daily B2LC operations as determined by policy and procedures and industry standards
Monitors and evaluates the effectiveness of DCIDS SOP’s, policies and procedures and ensure the highest quality service and efficiency and implements new procedures and protocols as needed
Strategize with B2LC director on the direction of the B2LC and plot strategies for staffing, processes, issues and growth within B2LC
Reports any deviations with quality, phone systems, processes as well as unforeseen incidents that may arise to the B2LC director
Performs other related duties as assigned by B2LC director
Qualification
Required
2+ years of experience in Tissue Banking or related field required
4+ years of experience of customer service in a high-volume setting
3+ years of direct management experience is required
CTBS license required (CTPC)
Excellent written and verbal communication skills required
Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required
Strong data entry and typing skills required
Knowledge of ACD systems
BA/BS degree in related field preferred
Medical background preferred
Benefits
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
Company
DCI Donor Services, Inc.
DCI Donor Services’ family of companies includes DCI Donor Service Tissue Bank and organ procurement organizations in California, New Mexico and Tennessee.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Teresa Thompson
Chief Financial Officer
Company data provided by crunchbase