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SENKO Advanced Components, Inc. · 8 hours ago

Inside Sales Representative II

Poway, California

Full-time

Hybrid

Mid Level

$25/hr - $27/hr

3+ years exp

SENKO Advanced Components, Inc. is a leader in fiber optic interconnects, fostering a culture of creativity and collaboration. The Inside Sales Representative II is responsible for supporting sales goals through excellent customer service, maintaining relationships with existing accounts, and providing sales coverage.

DronesManufacturingProduct Design

Growth Opportunities

Responsibilities

Monitor sales activities

Understanding of where and how products are used

Ability to proactively recommend products or alternatives

Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory

Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager

Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested

Understand and respond to customer delivery needs by interfacing with internal personnel

Check and follow up on schedules and lead time for orders and shipments

Verify inventory quantities for customer orders

Entering Sales Orders and Purchase Order request forms

Process all paperwork for orders to include sales contracts, prints and related documentation

Filing, organizing and maintaining sales tools, customer information, and product information

Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers

Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO

Generate Sales Reports as requested

Understand and maintain company quality objectives per ISO standards

Train new sales personnel as requested by Inside Sales Manager

Qualification

Customer service experienceInside sales experienceERP/CRM systemsAccurate Data EntryTechnical products backgroundOrganizationMulti-taskingMicrosoft Office skillsPhone presenceDetail oriented

Required

High School Diploma or equivalent work experience

3-5 years of customer service in a professional office environment and/or inside sales experience

Data entry and computer software capabilities required

Technical products background helpful

Travel to customers and attend tradeshows as needed

Organization

Multi-tasking

Microsoft Office skills

Strong Phone presence

Detail oriented

Knowledge of ERP/CRM systems

Accurate Data Entry

Benefits

Discretionary Bonus

Medical

Dental

Vision

Dependent Child Care

Voluntary Life, Critical Illness and Accident Insurance

401K

Legal Services

Pet Insurance

Financial Wellness

12 Paid Company Holidays per calendar year

2 Floating Holidays

PTO

Sick time

Educational Assistance Program

Company

SENKO Advanced Components, Inc.

SENKO Advanced Components design and manufacture precise, user-friendly, and application-focused fiber optic connectors that allow network operators to achieve the performance and reliability necessary to support the world's unquenchable demand for data.

Founded in 1997

Marlborough, Massachusetts, USA

1001-5000 employees