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Gleaners Food Bank of Indiana · 9 hours ago

Grocery Pick-up Supervisor – Drive Thru Food Pantry

Indianapolis, Indiana

Full-time

Onsite

Entry, Mid Level

1+ years exp

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. The Grocery Pick-up Supervisor oversees the operations of a high-volume Drive Thru Food Pantry, ensuring efficient order fulfillment, volunteer coordination, and food distribution while promoting a dignified experience for all served.

CharityFood and BeverageNon ProfitSocial

Responsibilities

Supervise fast-paced, multi-faceted Drive Thru Food Pantry operations

Lead and execute real-time neighbor ordering and fulfillment of dry, refrigerated, and frozen products

Lead and execute daily setup, distribution, and teardown of large-scale pantry operations

Serve as the primary point of contact for volunteers and neighbors during Drive Thru Food Pantry operations

Treat all neighbors and volunteers with dignity, compassion, and respect

Ensure excellent customer service, including clear and timely communication

Train, supervise, and support volunteers daily; assist in developing volunteer and partner training materials

Supervise, hire, train, coach, motivate, manage performance, discipline, and evaluate direct reports

Operate PIT equipment in accordance with Gleaners and OSHA safety guidelines

Ensure compliance with all food safety and sanitation requirements, including GFB, Feeding America, AIB, USDA, ISDH, and other applicable regulations

Assist in managing the Groceries2Go platform, including inventory management, real-time fulfillment, and neighbor registration and ordering

Maintain accurate records and files in accordance with established systems

Collect, analyze, and provide data, reports, and operational insights as needed

Act as a backup for ordering functions for the Manager of Field Operations

Cross-train with and support other field operations programs, including Home Delivery and Gleaners2Go, as needed

Work collaboratively with internal departments and external partners to improve operational efficiency

Participate actively in staff, departmental, and organizational meetings

Provide input for organizational communications, including story bank submissions, newsletters, and website content

Collaborate with the Food Strategy Team to support data sharing, Voice of Our Neighbors initiatives, and related projects

Support reporting and compliance requirements, including Feeding America Network Activity Reports, audits, and year-end reporting

Interface with network partners to share best practices

Promote and contribute to a positive, mission-driven work environment

Perform other duties as assigned

Qualification

Food Safety CertificationEcommerce Grocery Pick-upSupervision ExperienceMicrosoft Office ProficiencyForklift CertificationERP/Warehouse Management SystemsBilingual (Spanish)Interpersonal SkillsProblem-Solving SkillsOrganizational Skills

Required

High School diploma/GED or equivalent experience

Food Safety and Handling Certified, or ability to be certified

Strong interpersonal, written, and verbal communication skills

Professional, respectful demeanor when working with neighbors, volunteers, staff, and donors

Ability to work in databases and quickly learn new systems, including e-commerce platforms

Detail-oriented with strong accuracy in inventory and warehouse documentation

Solid problem-solving skills with basic math and analytical ability, paired with creative thinking

Organized, self-motivated, and able to work independently in a fast-paced environment

Ability to work effectively under pressure and meet multiple deadlines

Ability to work effectively with people from diverse backgrounds

Preferred

1-2 years of ecommerce grocery pick-up, food pantry, retail or merchandising experience

One to three years of experience in supervision of employees or volunteers

Bilingual (Spanish) Strongly Preferred

Forklift certified or able to obtain certification

Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Experience with ERP/Warehouse Management Systems and barcode scanning tools; able to accurately track cases, pallets, weights, inventory lots, and location