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Beth Israel Lahey Health · 6 hours ago

Clinical & Administrative Associate

Winchester, MA

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $26.24/hr

0+ years exp

Beth Israel Lahey Health is a growing healthcare organization committed to making a difference in people’s lives. The Clinical & Administrative Associate plays a dual role in providing clinical assistance under the direction of a nurse and administrative support to ensure efficient patient care and satisfaction.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes

Welcomes and orients patients, family members and significant others to the environment

Contributes to meeting the patient’s physical, emotional, cultural, and spiritual needs

Observes patients and reports findings and/or concerns to nurse in a timely manner

Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction

Performs required tasks including but not limited to:

Assisting with activities of daily living

Repositioning and ambulating patients

Making an occupied and unoccupied bed

Assisting in transporting patients, beds, supplies and equipment

Collecting, labeling and transporting specimens

Retrieving and signing out blood products

Accurately performs point of care testing

Obtains vital signs and weights

Maintains accurate intake and output measurements

Removes Foley catheters and saline locks

EKGs

Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety

Sets up/breaks down rooms, ensuring expedient turnaround time

Assists in post-mortem care in a respectful manner

Documents accurately, legibly and timely

Assists with procedures

Appropriately follows the chain of command and adheres to hospital policies and procedures

Informs patients and family members throughout the patients’ experience

Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork

Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks

Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels

Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety

Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner

Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life

Functions effectively in patient crisis situations and utilizes emergency resources

Assists in preparation of patient for transport to appropriate level of care

Maximizes patient throughput to minimize wait time

Adheres to the Magnet standards of professional development and clinical practice

Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care

Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information

Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction

Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff

Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient

Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate

Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs

Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards

Prioritizes functions based on emergency situations

Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail

May follow up with staff on green sheets and other schedule issues, at the request of the Manager

At the request of the Manager, may call-in staff during staffing shortages

Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols

Files and ensures the unit has an adequate supply of various required forms

Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit’s efficiency

Qualification

Certified Nursing AssistantBasic Life SupportClinical care experienceBasic computer knowledgeCustomer service skillsEnglish proficiencyCommunication skills

Required

High School Diploma or G.E.D

Must have/be one of the following: Certified Nursing Assistant, Nursing student with completion of one medical-surgical clinical rotation, Three months clinical care experience, Graduate of the Winchester Hospital's Clinical Associate Training Program

For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team

Basic computer knowledge

Excellent communication and customer service skills

LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support