DoorDash · 1 week ago
Manager, Account Management
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$112K/yr - $164K/yr
4+ years expDoorDash is a technology company that connects customers with their favorite local and national businesses. As a Manager within the Inside Account Management team, you will oversee a group of Success Managers, focusing on driving customer retention and growth for DoorDash's restaurant merchants.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead: Oversee a team of Success Managers and Team Leads who are responsible for managing our entry-level merchants and delivering customer retention, engagement, and growth
Coach: Provide daily mentorship and guidance to support your team, ensuring their personal development and professional growth. Drive performance through regular feedback and coaching sessions, and implement strategies to achieve team goals
Strategize: Develop and implement strategies for both short-term goal attainment and long-term success, ensuring that your team is aligned with departmental goals. Contribute to the broader department’s success by shaping initiatives that drive merchant satisfaction and growth
Collaborate: Work closely with cross-functional partners across DoorDash to ensure merchant needs are met and innovate on behalf of our merchants. Collaborate on projects that impact both the team’s effectiveness and merchant outcomes
Analyze: Leverage data and insights to make informed recommendations on strategy, operations, and overall team performance. Ensure strategies are data-driven and designed for optimal outcomes
Grow: Support the expansion of the team by interviewing, hiring, and training new team members, helping build a strong foundation for our IAM department
Innovate: Develop new processes and strategies to improve merchant retention, service delivery, and overall team efficiency. Be at the forefront of innovative approaches that drive merchant satisfaction
Qualification
Required
You have 4+ years of experience in success management, account management, or post-sales roles within a fast-paced environment
You have 2+ years of experience leading a team of account or success management professionals
You have proven success in developing and executing strategies for client retention and engagement, especially within SMB or restaurant verticals
You have experience coaching and developing talent, helping teams hit performance targets while fostering personal growth
You thrive in a collaborative, cross-functional environment and are able to influence multiple stakeholders across different teams
You are comfortable working in a scaling environment, adapting to changes and implementing new ideas quickly and effectively
You are results-oriented, data-driven, and have strong problem-solving skills that help deliver top-notch service
You have excellent communication skills and experience managing cross-functional projects
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Preferred
Experience with Salesforce and project management tools
Experience with Excel, Google Suite products, and SQL/technical data reporting
Familiarity with post-sales, merchant strategy, or similar customer success functions
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-16
Crain's New York Business
2026-01-16
2026-01-16
Company data provided by crunchbase