Grand Hyatt · 8 hours ago
Director of Banquet Operations | Benefits Include: Paid Vacation, 401K, and MANY MORE!
San Francisco, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$95K/yr - $110K/yr
3+ years expGrand Hyatt is committed to making travel more human and providing exceptional hospitality experiences. The Director of Banquet Operations will oversee Event Services and collaborate with various hotel operations to ensure the successful execution of banquet and catering programs.
Hospitality
Responsibilities
Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments
Coach and motivate employees in achieving exceptional guest service results and department engagement
Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors
Ability to quickly understand and respond to complex business matters
Ability to impact and achieve Meeting Planner satisfaction scores
Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily
Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications
Responsible for proactively reviewing staffing and equipment needs
Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage
Responsible for developing innovative and creative décor for the Banquet function space
Responsible for short and long-term banquet functions in the front and back of the house
Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Ability to develop ideas for special events and holiday functions
Previous experience managing or working in a unionized environment is preferred
Qualification
Required
3-5 years in F&B and/or Event Operations Management leadership role, Banquet experience preferred
Full-Time Management Position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule
A true desire to understand and anticipate the needs of others in a fast-paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail-oriented, and organized
Hotel or equivalent experience and a thorough understanding of all levels of banquet service
Preferred
Previous experience managing or working in a unionized environment is preferred
Benefits
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance
401K with company match
Paid Vacation, sick days, new child leave, and personal day
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more
Company
Grand Hyatt
Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
AnnaLee Austin, MBA-HRM, MAHS
Area Colleague Experience Partner/Leader
Catherine Roca
Human Resources Partner
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