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American Equipment · 11 hours ago

Field Service Coordinator

Phoenix, Arizona

Full-time

Onsite

New Grad, Entry Level

American Equipment Holdings is one of the leading overhead crane solutions providers in the United States. The Field Service Coordinator is responsible for managing office communications and facilitating key tasks and procedures, ensuring effective field services and customer satisfaction.

ConstructionIndustrialMachinery Manufacturing

No H1B

Responsibilities

Interacts with customers via telephone, email

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, escalates to the assigned specialist or other appropriate staff

Ensures that appropriate actions are taken to resolve customers’ problems and concerns

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair

Ensures field services are effective and customers’ requirements are met

Familiar with standard concepts, practices, and procedures within a field service environment

Coordination of schedule with customers and staff, preparation of service orders and maintenance checklists, review of technicians’ hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts

Communicate availability of materials (or delays of materials) with customers

Arrange rental equipment when necessary

Qualification

Microsoft programsCustomer serviceDetail-orientedProblem-solvingService-oriented personalityBasic troubleshootingCommunication skillsOrganizational skillsInterpersonal skillsTime management