Apply on Employer Site

Hormel Foods · 11 hours ago

Supervisor - Order Processing & Customer Service - Corporate Office (Austin, MN)

Austin, MN, United States

Full-time

Onsite

Mid, Senior Level

$74K/yr - $104K/yr

2+ years exp

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with a strong commitment to corporate responsibility. They are seeking a Supervisor for Order Processing and Customer Service to oversee a team of Customer Service Representatives, ensuring accurate order entry and exceptional customer service while also participating in process improvements and on-call duties.

Food ProcessingManufacturingMeat and Poultry

No H1B

Responsibilities

Supervises 8+ hourly Customer Service Representatives

Responsible for hiring & training new employees in the area & monitoring work to ensure accuracy

Holds responsibility for the accurate entry of sales orders that are not handled by the VMI staff. Accuracy metrics include: item, price, quantity, ship date, and delivery date, among others

Enters orders when staff is on vacation or off work. Helps cover for other Customer Service Supervisors when they are on vacation

Identifies needs for process change and implementing changes to the Order Entry process and Customer Service responsibilities

Responsible for adherence to daily order cutoff and proper handling within the Supply Chain of customer exceptions to order cutoff

Responsible for staff involvement in resolving issues involving overage, shortage or damage upon delivery

Ensures the team performs exceptional customer service in a timely manner