Belcan · 6 hours ago
Site IT Support Analyst - Help Desk
Alexander, AR
Contract
Onsite
New Grad, Entry Level
$24/hr - $24/hrBelcan is a leading provider of qualified personnel for many respected enterprises. They are seeking a Site IT Support Analyst to provide in-person assistance to end users, resolve technical problems, and manage day-to-day ticket resolution and fleet management.
Enterprise SoftwareIndustrial EngineeringProject ManagementSoftwareTechnical Support
Responsibilities
Entry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision
Onsite Technology Support provides in-person assistance to employee end users including:
Responds to telephone calls, emails, and personnel requests for technical support
Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems
Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
Performs pro-active monitoring of computer systems through appropriate tools
Documents, tracks, and monitors problems to ensure timely resolutions
Qualification
Required
A 4-year degree in Computer Science, Engineering, or related discipline
Strong interaction and interpersonal skills specifically listening, providing guidance
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
Follow company standards and apply policies consistently
Strong verbal communication skills, including the ability to document operations procedures
Availability to work rotating shifts and holidays
Preferred
Dominio del inglés
Licencia de conducir (categoría B)
Benefits
On the job training, with cross training for other skilled positions and opportunities for advancement.
Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment. Cafeteria subsidized for low cost meals on site.
Six Paid Statutory Holidays after 90 days probationary period.
One Week Paid Vacation Bonus after 1960 regular hours.
Weekly pay by direct deposit.
Performance Reviews (and compensation reviews)
Company
Belcan
Belcan is a engineering services company offering design, manufacturing, and IT solutions for aerospace, defense, automotive, and more.
Founded in 1958
5001-10000 employees
H1B Sponsorship
Belcan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (1)
2022 (4)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-10Acquired
Leadership Team
Dave Brandel
President & COO, Engineering Solutions
David Moya
DIRECTOR OF OPERATIONS
Recent News
2025-10-31
2025-09-30
Company data provided by crunchbase