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Westside Family Healthcare · 9 hours ago

Patient Services Representative

Wilmington, Delaware

Full-time

Onsite

Entry Level

1+ years exp

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient, ensuring all necessary information for follow-up contact and payment collection is gathered while creating a welcoming atmosphere for patients and visitors.

Health CareMedicalNon Profit

Responsibilities

Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner

Verify and update patient demographic and payer information in electronic medical record system

Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays

Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges

Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary

Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed

Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders