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Hines · 7 hours ago

Medical Intake / Call Center

Rockford, Illinois

Full-time

Hybrid

Entry Level

1+ years exp

Hines is a nationwide leader in personalized managed health care, committed to providing quality care through effective programs. The Medical Intake/Call Center role serves as the first point of contact, supporting the Utilization Review Department by collecting intake information and creating electronic patient files.

Health CareInsurance

Responsibilities

Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse

Collect demographic information in order to create patient file

Print, mail, fax and copy correspondence, as necessary

Other duties as assigned

Qualification

Data entryMedical terminologyComputer knowledgeMultiple line telephone systemsBilingualCustomer serviceFriendly telephone personalityOrganizational skills

Required

High School Diploma or equivalent required

Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems

At least one year of professional office experience

Experience in a healthcare environment required

Helpful and friendly telephone personality

Ability to proof written material accurately

Accurate data entry ability

Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader

Ability to work with a variety of professional staff and provide clerical backup as needed for that staff

Understanding of customer service

Preferred

Courses in computers, medical terminology, data entry, word processing, and secretarial training desired

Bi-lingual helpful but not required

Benefits

Quarterly bonus eligible!

Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance.

Critical Illness, accident insurance and flexible spending also available!

401k plan with company match, fully vested after 1 year.

No weekends and nights!

Paid Holidays

Work-life balance.

Remote/hybrid setting (once trained)

Company

Hines

Hines, a member of the Global Excel family, has built it's reputation as an industry leader, founded on over three decades of innovative and professional healthcare excellence.

Founded in 1987

Elgin, Illinois, USA

201-500 employees