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Rev · 2 hours ago

Customer Success Manager (CSM)

Austin, TX

Full-time

Hybrid

Mid Level

3+ years exp

Rev is a company focused on shaping the future of speech technology and empowering customers. They are seeking a Customer Success Manager (CSM) to act as a strategic partner, guiding clients through onboarding, adoption, and long-term success with their products and services.

Artificial Intelligence (AI)Developer APIsMobile AppsSoftwareSpeech Recognition

Responsibilities

Own the introduction of new products to Rev’s current customers, activate them on those new products, educate them to integrate these into their workflows, and ensure they get value out of Rev’s suite of products

Build and maintain strong, long-term relationships with champions and executive sponsors through regular check-ins, health reviews, and business reviews

Lead customer onboarding and change management efforts to drive adoption, align product use with business goals, and deliver clear time-to-first value

Proactively encourage deeper product engagement to maximize ROI and activate customer accounts

Deliver tailored platform demos that highlight relevant use cases and business value

Monitor client health, usage trends, and product adoption to identify and address risks of churn or downgrade

Develop strategic Success Plans for high-value clients that map product capabilities to desired outcomes

Identify and support opportunities for organic growth and account expansion through discovery and collaboration with Account Managers

Manage and complete annual renewal contracts, ensuring alignment with client goals and satisfaction

Serve as the voice of the customer by sharing insights and product feedback with internal teams to improve the overall Rev experience

Keep clients informed of product updates, feature enhancements, and new best practices

Support the creation of enablement resources, including documentation and training materials, to scale customer success

Qualification

Customer Success ManagementSaaS B2B ExperienceCRM ProficiencyCommunication SkillsRelationship BuildingStrategic ThinkingCustomer-Centric MindsetProblem-Solving Skills