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Avidia Bank · 8 hours ago

Customer Care Center Agent

Hudson, Massachusetts

Full-time

Onsite

Entry Level

2+ years exp

Avidia Bank is a financial institution focused on providing excellent customer service. The Customer Care Center Agent will provide phone-based customer service to deposit customers, identify opportunities for additional services, and maintain customer relationships.

BankingFinancial ServicesMobileMortgage

Comp. & Benefits

Responsibilities

Professionally and efficiently answer incoming calls regarding the various categories of deposit accounts throughout the bank

Provide customers with requested information, answer questions, and resolve issues in a timely and efficient manner

Coordinate with internal resources regarding ongoing issues, and communicate to customers regarding status and eventual resolution

Identify opportunities to educate customers regarding services or products which would add convenience and enhance the banking relationship

Introduce alternatives for telephone inquiries to the bank including the VRU, mobile banking, internet banking, etc

Identify opportunities to refer customers to resources within the bank for additional products or services, and submit sales requests to notify business partners of sales opportunities

Maintain security of customer information and adhere to Avidia Bank policies in responding to telephone inquiries

Perform related and unrelated duties as may be required

Qualification

Customer serviceBanking experienceTelephone communicationBanking core systemsMicrosoft OfficeTask prioritizationOrganizational skillsCommunication skills

Required

High School diploma combined with two years of banking experience

Experience as a teller and customer service representative within a branch (account opening, sales and service to existing and prospective customers), or in a call center environment supporting general deposit account inquiries

Strong customer service, organizational, and communication skills. Demonstrated proficiency in telephone based customer service situations

Ability to prioritize tasks within defined responsibilities and apply bank and department policies and procedures

Knowledge of and familiarity in adhering to account opening procedures, regulations including CIP, etc

Experience utilizing banking core processing systems for account opening and maintenance

Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Access)