Midstate Radiology Associates, LLC ยท 13 hours ago
Radiology Scheduling Agent
Wallingford, Connecticut
Full-time
Onsite
New Grad, Entry LevelMidstate Radiology Associates, LLC is seeking a Full Time Radiology Scheduling Agent at their Access Center in Wallingford. The role involves scheduling patients for radiology exams and managing inbound and outbound calls to ensure efficient service delivery.
Health CareInformation TechnologyMedical
Responsibilities
Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams
Make outbound calls to patients and offices to schedule radiology and MRI exams
Proficiently schedule all modalities for all MRA service locations following established protocol, workflows, and scripting
Meet or exceed individual performance criteria
Strive to meet established departmental goals and achieve desired call center metrics
Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement
Model H3W behaviors
Performs other duties as assigned based on the changing needs of the organization
Qualification
Required
High school diploma or equivalent
Excellent interpersonal, analytical, communication, and problem-solving skills
Ability to multitask and work in a fast-paced, dynamic work environment
Must have a friendly and caring attitude with empathy for each patient
Must be reliable and maintain an attendance and punctuality record that complies with organizational policies
Willingness to be held accountable for their work and the work of their teams
Desire to hold yourself responsible for offering the best patient experience possible
Must be agile and confident in their ability to maintain Midstate Radiology's competitive advantage
Must be personally invested in the success of their teams and willing to devote the necessary time to overcome barriers to their teams' success
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds
Must be able to access and navigate each department at the organization's facilities
Preferred
Experience working in a call center environment preferred
Experience providing healthcare-related customer service and scheduling is preferred
Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.)
Company
Midstate Radiology Associates, LLC
Founded in 1955, Midstate Radiology Associates, LLC has been a leader in diagnostic and therapeutic radiology for over 60 years.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Cappas MBA,MS RTR MR
Chief Operating Officer
Recent News
Hartford Business Journal
2025-08-06
Company data provided by crunchbase