Community Health Programs, Inc. · 6 hours ago
Recovery Program Assistant
Pittsfield, MA
Full-time
Onsite
Entry, Mid Level
3+ years expCommunity Health Programs, Inc. is seeking a Recovery Program Assistant to ensure effective coordination and communication across the CHP Recovery Team. The role involves managing patient care coordination, project administration, data tracking, and quality improvement to enhance program delivery and outcomes.
DentalHealth CareHospitalMedical
Responsibilities
Manage administrative and coordination functions that enhance case management, resource linkage, and patient engagement
Coordinate workflows within the CHP Recovery Team (primary care, counseling, psychiatry, MAT, recovery, and crisis intervention) and with outside agencies to reduce barriers to care
Track outcomes and identify gaps to support quality improvement in the program
Liaise between the CHP Recovery Team and the ACO case management team around housing and critical needs support
Collaborate with internal staff and community partners to improve patient access to essential services
Foster teamwork, shared purpose, and coordinated patient care within the recovery program
Coordinate patient visits and scheduling for medication for addiction treatment (MAT)
Monitor controlled substance prescriptions and documentation requirements
Ensure MAT treatment agreements and controlled substance agreements are completed and filed appropriately
Track injectable medication orders from participating pharmacies
Maintain compliance with all documentation and follow up protocols
Manage releases of information (ROIs) and external referrals for behavioral health and substance use disorder services
Communicate with outside partners to support smooth transitions of care and timely information exchange
Follow up on patient needs related to housing, insurance, or social determinants of health, in coordination with ACO/CHW case management and clinic management
Organize and support group sessions on recovery, mental health, and wellness topics
Conduct outreach, recruitment, and attendance follow-up for group programs
Track participation and outcomes of group interventions
Train in the federal RedCap portal for NOMS data, track completion of data entry, and assist with entry
Oversee quarterly and six-month reassessments required by the program grant
Collect and monitor data related to patient engagement, outcomes, and quality
Qualification
Required
Manage administrative and coordination functions that enhance case management, resource linkage, and patient engagement
Coordinate workflows within the CHP Recovery Team (primary care, counseling, psychiatry, MAT, recovery, and crisis intervention) and with outside agencies to reduce barriers to care
Track outcomes and identify gaps to support quality improvement in the program
Liaise between the CHP Recovery Team and the ACO case management team around housing and critical needs support
Collaborate with internal staff and community partners to improve patient access to essential services
Foster teamwork, shared purpose, and coordinated patient care within the recovery program
Coordinate patient visits and scheduling for medication for addiction treatment (MAT)
Monitor controlled substance prescriptions and documentation requirements
Ensure MAT treatment agreements and controlled substance agreements are completed and filed appropriately
Track injectable medication orders from participating pharmacies
Maintain compliance with all documentation and follow up protocols
Manage releases of information (ROIs) and external referrals for behavioral health and substance use disorder services
Communicate with outside partners to support smooth transitions of care and timely information exchange
Follow up on patient needs related to housing, insurance, or social determinants of health, in coordination with ACO/CHW case management and clinic management
Organize and support group sessions on recovery, mental health, and wellness topics
Conduct outreach, recruitment, and attendance follow-up for group programs
Track participation and outcomes of group interventions
Train in the federal RedCap portal for NOMS data, track completion of data entry, and assist with entry
Oversee quarterly and six-month reassessments required by the program grant
Collect and monitor data related to patient engagement, outcomes, and quality
Associate degree or higher, or equivalent work experience
Medical administration, medical assistant, or addiction studies training
Preferred
At least 3 years' experience in outpatient health care (primary care, behavioral health, or substance use treatment)
Demonstrated success in case management, care coordination, or healthcare project work
Strong communication, organization, and time management skills
Proficiency in EMR systems and office software
Team-oriented with proven leadership and collaboration skills
Ability to engage patients with empathy, cultural humility, and trauma-informed care principles
Familiarity with harm-reduction and recovery-oriented approaches
Bilingual (English/Spanish)
Company
Community Health Programs, Inc.
Community health is the intersection of healthcare, economics, and social interaction.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
MassDevelopment
2022-05-03Grant· $0.05M
Leadership Team
Tom Walbridge
CFO
Recent News
massdevelopment.com
2022-05-04
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