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Capital One · 7 hours ago

Manager, Design Operations

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$158K/yr - $181K/yr

5+ years exp

Capital One is a financial services company that is seeking a Design Operations Manager to enable their design, product, and operations teams to work more efficiently. The role focuses on managing day-to-day operations, strategic planning, and program management for high-level projects while fostering collaboration and positive team dynamics.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

In close collaboration with design leadership manage the design team’s people operations and business operations. Activities in this space may range from KPI/OKR management, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health

Mentor and share design operations expertise with team members

Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition

Enable high quality design outcomes by maintaining design standards and practices across teams including identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes for teams

Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed

Shape agendas, facilitate collaboration sessions, and build frameworks to drive teams towards outcomes

Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency

Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives

Using industry best practices drive delivery, collaboration, and risk mediation across cross-functional teams, including product and tech partners

Provide clear communication to cross-functional leadership on status, resources, issues, and priorities

Qualification

Design managementProgram managementCross-functional collaborationDesign tool managementDesign systemsCommunicationProblem-solvingMentoring

Required

At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists

At least 5 years of experience leading project delivery for cross functional projects