Centerra Group · 3 weeks ago
Customer Service Building Support - Seattle, WA
Seattle, WA
Full-time
Onsite
Mid Level
$24/hr - $24/hr
3+ years expCenterra Group is seeking Customer Service Building Support personnel to provide professional concierge services in a busy outdoor setting. The role involves welcoming guests, managing visitor access, monitoring building systems, and ensuring safety protocols are followed.
Security
No H1B
U.S. Citizen Only
Responsibilities
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Qualification
Required
Must have a minimum of 3 years of security experience and/or a minimum of 3 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corporate environment while maintaining security standards
Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements
Be a U.S. Citizen with a social security card and a valid driver's license
Must meet all medical and physical standards and satisfactorily complete background checks and drug screening
Comply with all applicable federal, state and local security personnel registration and licensing laws including possessing a valid state guard license
Current CPR/AED/1st Aid Certification
Write and speak clearly and effectively in English
Successfully complete all training and certification requirements
Regular, in-person attendance required
Benefits
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
Company
Centerra Group
Centerra Group, LLC, a global government & critical infrastructure services company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-13Acquired
Leadership Team
Paul P. Donahue
President and CEO
Company data provided by crunchbase