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Care Alliance Health Center · 14 hours ago

Community Engagement Coordinator - CHW - School Based

Cleveland, Ohio

Full-time

Onsite

Entry, Mid Level

2+ years exp

Care Alliance Health Center is dedicated to transforming lives through exceptional healthcare experiences. The Community Engagement Coordinator - CHW for School-Based Health will support the coordination and delivery of health programs within schools, fostering connections between Care Alliance and the community while ensuring students have access to necessary health services.

Health CareMedicalPersonal HealthPharmaceutical

Responsibilities

Collaborate with the Outreach & Engagement Manager, school administrators, and youth-serving partners to identify student and family needs

Collaborate with the Communications team to develop program materials, health education content, and engagement resources tailored for school environments

Assist in planning annual school-based initiatives such as health fairs, vaccination events, parent resource nights, and mental-health support activities

Schedule, coordinate, and implement school-based health programs, screenings, and educational activities

Manage logistics for on-site events, including space setup, equipment needs, workflow design, and materials preparation

Support clinical outreach teams during school events by assisting with health education and basic screenings as permitted by training and scope

Ensure smooth coordination between Care Alliance providers, school staff, and community partners during events

Provide culturally informed health education to students and families on topics such as preventive care, chronic disease, mental health, nutrition, and social determinants of health

Conduct outreach to help students and families establish a medical home with Care Alliance, including appointment scheduling, MyChart support, and referrals

Perform CHW assessments to identify social needs and connect families to internal and external resources (e.g., food access, housing support, behavioral health services, insurance navigation, and safety concerns)

Support warm handoffs between school partners, Care Alliance clinicians, behavioral health teams, and care coordination staff

Serve in a PSR capacity during school-based outreach and on-site events to support patient access, registration, and intake workflows

Complete patient registration and intake tasks, including demographic verification, insurance information, consent documentation, and required forms in school-based settings

Support new patient enrollment and re-engagement of existing patients identified through outreach activities

Schedule medical, dental, and behavioral health appointments for students and family members during or following school-based programming

Accurately document outreach interactions, registration activities, social needs, referrals, and follow-up actions in Care Alliance data systems, including the electronic health record (EHR), to support reporting and audit requirements

Verify insurance eligibility when applicable and provide information related to sliding fee scale and financial counseling resources in alignment with Care Alliance policies

Assist in care coordination activities such as reminder calls, follow-up outreach, barrier identification, and continuity-of-care support

Maintain confidentiality and adhere to HIPAA and FERPA standards at all times in school-based and youth-serving environments

Support clean workflows, data accuracy, and documentation practices that strengthen compliance, operational efficiency, and audit readiness

Build and maintain strong relationships with school leadership, teachers, counselors, parent coordinators, and families

Serve as a point of contact for school partners, ensuring consistent communication, responsiveness, and alignment with school needs

Promote Care Alliance services through outreach, classroom engagement, parent communication, and resource distribution

Represent Care Alliance at school meetings, youth events, and community collaborations

Assist in developing youth-friendly and parent-focused outreach materials that promote Care Alliance services

Communicate program updates, schedules, success stories, and needs to internal teams and external partners

Support consistent branding, messaging, and engagement strategies across assigned schools

Collect attendance data, screening counts, referral numbers, and engagement metrics for all school-based programming

Maintain organized tracking systems that support grants, reporting requirements, and internal evaluations

Use data to identify gaps, trends, and opportunities for strengthening school-based health programming

Participate in program debriefs and contribute to the development of improved workflows and student-centered strategies

Qualification

CHW certificationCommunity program coordinationCultural competencyPublic health knowledgeEvent planningData trackingTeam supervisionCommunicationLeadership abilitiesProblem solving