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Alliant Credit Union · 9 hours ago

Sr. ServiceNow Administrator

Chicago, IL

Full-time

Hybrid

Senior Level

$87K/yr - $123K/yr

5+ years exp

Alliant Credit Union is seeking a Sr. ServiceNow Administrator to support internal customers and manage the ServiceNow application. The role involves application development, maintenance, and ensuring the continuous improvement of the ServiceNow environments while providing technical leadership and training to users.

Financial Services

No H1B

Responsibilities

Provide ServiceNow end user support. Responsible for end-user account administration, permissions and access rights in accordance to governance

Develop end user training material and provide training to users with varying skill levels: end user, power user and admin level with the following ServiceNow modules: ITAM, ITOM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, Change

Maintain and enforce ServiceNow governance policy

Responsible for application and data integration from various sources into ServiceNow

Collaborate with the internal communications team to design, build and deploy the ServiceNow site

Design, build and deploy comprehensive approved ServiceNow change control improvements

Ensure that pro-active monitoring is in place for ServiceNow Software systems

Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application

Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application

Ensure change management procedures and methodologies are implemented and followed

Ensure that critical systems data is backed up and recoverable in the event of a disaster

Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements

Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW

Develop and maintain the 'State of the ServiceNow Environment' document that entails infrastructure performance, capacity and application/environment continuous improvement plans. Completed by interviewing key stakeholders and maintaining application, server and storage utilization information

Inform the annual budget process of the necessary project information to execute upon the improvement items detailed in the 'State of the SharePoint Environment' document