Pilson Auto Centers ยท 15 hours ago
Automotive Customer Concierge
Mattoon, Illinois
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20/hrPilson Auto Centers is seeking an Automotive Customer Concierge to be the friendly voice and first point of contact for customers. In this role, you will connect with customers, guide them through their car-buying journey, and ensure a positive and seamless experience.
AutomotiveCustomer ServiceRetail
Responsibilities
Connect with customers via their preferred method-phone, email, or text-to listen to their needs, answer their questions, and guide them to the perfect vehicle and sales professional
Serve as the primary point of contact for all online and phone inquiries, providing prompt, helpful, and personalized responses that make customers feel valued from the start
Arrange personalized vehicle viewings and test drives that fit seamlessly into our customers' busy schedules
Nurture our customer community by maintaining contact, ensuring their satisfaction, and helping them feel like part of our family long after their initial inquiry
Collaborate closely with our sales and management teams to ensure a smooth hand-off and a consistently exceptional customer experience from start to finish
Assist in keeping our online vehicle inventory accurate and appealing for our digital window shoppers
Qualification
Required
A genuine passion for helping people and creating outstanding customer experiences
Exceptional communication skills, both written and verbal. You can build rapport quickly and make people feel at ease
Tech-savvy and comfortable navigating modern communication tools, including email, web platforms, and CRM software
Highly organized with a knack for managing details and a commitment to following through. You don't let things fall through the cracks
A proactive and positive attitude, with a desire to be a key player on a winning team
Preferred
Previous experience in a high-touch customer service, hospitality, or concierge role
Familiarity with a call center or digital communication environment
An interest in the automotive world
Bilingual abilities are a huge plus!
Benefits
Health, Dental, and Vision Insurance
401(k) with a company match
Paid Time Off (PT?)
Valuable Employee Discounts
Company
Pilson Auto Centers
We are your premiere New & Used car dealer located in Mattoon & Charleston, IL. Ford | Lincoln | Chrysler | Dodge | Jeep | RAM | FIAT
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase