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Capital One · 1 week ago

Sr. Manager, Technical Writer - Capital One Software (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$141K/yr - $160K/yr

10+ years exp

Capital One is a pioneering financial services company that has embraced technology and data innovation. They are seeking a Senior Manager, Technical Writer to lead the documentation strategy for their data security solutions, translating complex information into user-friendly content for various stakeholders.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation

Review documentation for consistency across processes through application of standards and style guides

Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership

Create technical documentation for APIs, SDKs and integrations

Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions

Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)

Conduct in-depth interviews with subject matter experts to fully understand the architecture or products

Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation

Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization

Develop Content that drives searchability for SEO and LLM optimization

Maintain and continuously update content management system(s) of documentation

Qualification

MarkdownGitTechnical documentationDocumentation authoring toolsData security softwareAgile software developmentData management technologiesContent management systemsCustomer-focused materialsFinancial services experienceCollaboration