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Nuvision Federal Credit Union · 2 hours ago

Fountain Valley - Branch Manager 1, AVP - Full Time - Onsite (So.CA)

Fountain Valley, CA

Full-time

Onsite

Mid Level

$86K/yr - $129K/yr

3+ years exp

Nuvision Federal Credit Union is committed to providing tailored financial solutions and a positive service experience for its members. The Branch Manager 1, AVP will lead branch operations, focusing on sales and service while developing staff and enhancing member retention and acquisition.

Banking

No H1B

Responsibilities

Provides leadership and directs the day-to-day operations of sales and service functions within the branch that assures a high degree of member retention

Conducts outside business development functions and local grassroots activities that assure a high degree of new member / account acquisition

Develops staff by providing continuous training and opportunities for growth; coaches, counsels and mentors staff to enhance service, sales, and performance results

Fosters an environment for employee empowerment

Leads weekly staff meetings to maintain effective communication, holds one-on-one monthly / quarterly individual meetings and ensures daily sales huddles

Responsible for development of all branch budgets and monitoring all variance reports

Provides quick turn around and professional responses to complex and sensitive service issues

Uses sound judgment when investigating and resolving service matters, while striving to obtain an equitable resolution and assure a high degree of member satisfaction

Supports, promotes, recommends, and participates in branch and company events; provides planning and coordination support to event coordinators

Attends civic and community functions; maintains active liaisons with business and community organizations

This includes supporting business partners such as investment auto brokers and mortgage Loan Consultants

Writes and delivers performance evaluations, recommends promotions, salary increases and development action plans; recruits and conducts interviews and makes recommendations for hiring and for termination

Attends and participates in all required meetings

Determines, sets and monitors individual staff goals

Ensures execution of sales/retail environment; ensures accurate and consistent tracking of sales and marketing programs

Attends and participates in all required training

Represents the Credit Union in a positive and professional manner

Maintains member and other sensitive information with confidentiality

Other related duties as assigned

Treats all co-workers and members with respect

Supports and participates in continuous improvement activities

Qualification

Branch OperationsBusiness DevelopmentSales Culture ExperienceMicrosoft ApplicationsNMLS RegisteredTeam BuildingProblem ResolutionRelationship BuildingCritical ThinkingOrganizational Skills

Required

3+ years in a financial institution, including two (2) years supervisory experience at a Branch Supervisor level, outside Business Development, experience in a sales culture and supervised at least 5 people of which at least 1 must be a lead/supervisor

Solid working knowledge of all depository and loan products, knowledge of Branch Operations in a financial institution, share insurance and regulations

Proficiency with PC and Microsoft applications including Outlook, Word and MS Excel

Effective team-builder and demonstrated ability to empower and mentor staff

Able to interface and communicate with a diversified workforce, all levels of staff and management

Ability to build relationships

Critical thinking skills, able to resolve problems independently, able to coordinate and manage multiple priorities and projects simultaneously with effectiveness, excellent organization skills, ability and willingness to make decisions that can impact the entire organization and be accountable, able to work in a fast paced, dynamic environment, willing to work flexible hours and fill in where needed

Sales and Service Training

NMLS Registered

Associates Degree or some college level coursework along with related experience