FF Inc ยท 2 hours ago
Communications Assistant
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrFF Inc is seeking a friendly and detail-oriented Communications Assistant to facilitate communication between the company, customers, and partners. The role involves responding to inquiries, managing customer interactions, and ensuring consistent messaging across various channels.
Management Consulting
Responsibilities
Respond to customer inquiries via phone, email, or in-person communication
Provide accurate information about products, services, schedules, and company policies
Assist with resolving customer concerns or escalating issues when needed
Maintain a positive, helpful, and professional tone in all interactions
Coordinate communication between internal teams and customers to ensure timely follow-ups
Track and document customer communication, requests, and feedback
Support appointment scheduling, confirmations, and customer reminders
Assist with preparing simple customer-facing updates, notices, or FAQs
Help maintain organization of contact lists, communication logs, and customer records
Qualification
Required
Strong verbal and written communication skills
Friendly and professional customer-facing demeanor
Ability to stay calm and helpful during busy periods
Strong organizational skills and attention to detail
Basic computer and data-entry skills
Reliable, punctual, and comfortable working in a fast-paced environment
Preferred
Previous experience in customer service, administrative support, or communication roles is helpful but not required
Benefits
Competitive pay with bonus potential
Training to ensure you feel confident in customer communication procedures
Opportunities for growth into communications, operations, or customer experience roles
Supportive, team-oriented environment
Company
FF Inc
Our teams work to take your business to the next level.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase