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Enchantment Resort · 2 hours ago

General Manager

Sedona, AZ

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Enchantment Resort is dedicated to creating extraordinary experiences for guests and team members. The General Manager will oversee all resort operations, focusing on delivering exceptional guest experiences and operational excellence.

Food and BeverageHotelLeisureResortsRestaurantsTravel Accommodations

Growth Opportunities

Hiring Manager

Jody Moreno

Responsibilities

Ensure achievement of property vision through well thought-out strategies, appropriate planning, and actions

Ensure and maintain a customer-focused operation which excels in providing Forbes five-star service and satisfaction

Oversee and ensure accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity

Oversee and have a working knowledge of all operating systems and procedures

Champion for guest satisfaction and works with department leadership to investigate and resolve any issues with guests and/or team members

Works with Directors to develop financial strategies by estimating, forecasting, ensuring each department is staffed appropriately for any revised forecast, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; and minimizing the impact of variances

Prepares information and recommends strategic plans; prepares and completes action plans; implementing productivity, quality, and Forbes standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change

Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors

Monitor and control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit of the resort

Monitors and controls other divisional expenses such as supplies and equipment

Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence

Actively participates in sales presentations, property tours, and customer meetings to ensure the team consistently exceeds client expectations

Interact with VIP’s, Homeowners, and Meeting planners as necessary

Manage by 'walking the resort' and inspecting guest rooms, public areas, back of house, kitchens, outlets, grounds, etc. to ensure resort maintains a high level of cleanliness and an overall five-star appearance

Timely communication of necessary information to resort Director and Leaders

Ensure the resort meets and/or exceeds Federal, State, and local safety sanitation regulations and Forbes guidelines

Collaborate with Managing Director on HOA, Development, and project needs

Work with Human Resources to ensure staff satisfaction and proper staff management

Collaborate with Mii amo General Manager to ensure smooth guest experience between both properties

Involvement with the community to establish beneficial partnerships

Other duties as assigned

Qualification

Hotel managementFinancial acumenF&B managementOperations managementPMS experienceOrganizational skillsGuest relationsTeam relationsCommunity involvementStaff managementRenovation experienceCommunication skills