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City of New York · 5 hours ago

Deputy Director, Central Operations Desk

Queens, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$100K/yr - $120K/yr

4+ years exp

The City of New York is seeking a Deputy Director of the Central Operations Desk (COD) to manage the agency’s 24/7 operational communications and incident reporting system. The role involves leading operations, coordinating information sharing, and ensuring effective communication with internal and external stakeholders.

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Responsibilities

Take direction from the Deputy Commissioner of Security Operations, Executive Director of COD, and senior leaders

Lead the operations on behalf on the Executive Director of COD in their absence, when temporarily needed, or when specifically designated

Support the management of COD as the central exchange of agency incident information

Write, edit, and send incident alerts, notifications, and reports

Coordinate non-incident special alerts as directed

Coordinate information sharing with internal stakeholders to monitor and update the status of incident response(s)

Communicate with external inter-agency partners such as the NYPD, FDNY/EMS and other agencies as needed

Support and supervise a quality assurance workflow to ensure alerts, notifications, and reports are meaningful, accurate, and timely

Ensure adequate staffing for upcoming tours of duty, and address any scheduling changes

Ensure that communication about incidents within jails, outposts, department locations/operations, and transportation operations are properly processed and disseminated

Confirm the scope and nature of reported incidents, ensure that agency notifications are performed, analyze information from multiple sources, and prepare notifications, reports, and updates for dissemination to senior executive staff and senior officials of the city

Support records access, retention, and management needs

Support communications in the field for outpost/offsite incidents

Work with stakeholders in developing relevant training for staff, and coordination of staff training

Represent COD at meetings as needed or designated with both internal and external partners

Work closely and collaboratively with executive staff to effectively promote all policy positions and policy strategies to critical stakeholders and external entities to achieve desired outcomes

Identify trends in incident alert/correspondence to find root causes of recurring problems and implement solutions

Perform related duties as assigned

Qualification

Incident reporting systemEmergency managementExecutive management experienceCommunication skillsOrganizational skillsCollaborative work ethicStakeholder engagementMicrosoft OfficeSocial mediaProblem solvingTime managementInterpersonal skills

Required

A baccalaureate degree from an accredited college, and four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial, or executive capacity or supervising a staff performing investigations or related work

Education and/or experience equivalent to '1' above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive, or supervisory capacity as described in '1' above

Demonstrated experience in the management of day-to-day operational communications such as maintaining situational awareness, coordinating emergency communications, incident documentation, and familiarity with how to manage the operations of a robust incident reporting system

Preferred

Ability to be on call and/or work after business hours and on weekends

Familiarity with emergency management, incident response operations, law enforcement, and correction

At least three years of executive management experience in a law enforcement field and/or agency with an incident reporting system

Experience in city, state and federal government a plus

Excellent writing, editing, communication, inter-personal, time-management and organizational skills

Ability to problem solve, prioritize tasks, and to delegate when appropriate

Ability to retain confidential information

Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality work product

Possess commitment to a collaborative work ethic

Ability to engage and build relationships with a range of stakeholders and community partners

Professional experience working with a range of stakeholders, including hard-to-engage communities, local government, non-profits, business organizations and academic institutions

Knowledge of communications, community engagement practice, recruitment, and marketing; Microsoft Office (Word, Excel, PowerPoint, Outlook), social media and other data sources