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City of New York · 5 hours ago

PROGRAM ADMINISTRATOR

Bronx, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $145K/yr

4+ years exp

The City of New York is dedicated to preventing and addressing homelessness through its Department of Homeless Services (DHS). The Program Administrator will oversee operations related to the Eligibility and Field Investigation Unit at the PATH Family Intake Center, ensuring efficient service delivery and compliance with policies.

GovernmentLegalPublic Relations

No H1B

Responsibilities

Oversee all operations and programs related to the Eligibility and Field Investigation Unit, Resource Room, the Community Bridge Resource Team, Child Wait Space, and Intake and Departure at the PATH Family Intake Center

Manage the intensive Resource Room engagements, including relocation services, and connect clients to other homeless prevention services such as Homebase and HRA’s Homeless Diversion Unit, as well as other community-based organizations, directing all aspects of the Path Family Intake Center’s Field Investigation Unit and Senior Team Leader and Team Leader Units

Ensure the efficient operation of a team of Fraud Investigators and Associate Fraud Investigators responsible for the investigation and determination of eligibility for temporary housing assistance

Develop and implement policies governing the daily operation of the Path Family Intake Center

Oversee the coordination of medical referrals with on-site medical provider staff to assist clients with mental health evaluations, medical assessments, and issuance of referrals; Liaises with IT to ensure integration of policy changes into databases, management reports, and technology

Monitor data to ensure proper implementation and compliance

Direct development and implementation of staff training to ensure uniformity, interpretation and practice in the application of administrative policies, procedures, and regulations

Will recommend follow-up trainings based on error rates noted in management reports and feedback from staff supervision

Direct the coordination of services with sister agencies (HRA, ACS, DYCD, DVS, NYCHA, HPD), contracted providers (onsite medical provider and Home-base offices), and community-based organizations (hospitals, mental health providers, veterans' services)

Develop new need proposals, including models for service delivery, staffing needs, and budget proposals, to help increase efficiency and quality of program delivery

Direct personnel actions, including development of position descriptions, oversight of hiring process (including resume review, interviewing, and candidate selection), and oversight of disciplinary actions, and Ensure compliance with collective bargaining agreements through review and negotiation of schedules, tasks, and work environment and regular consultation with superiors regarding the same

Qualification

Social services experienceManagement experiencePolicy developmentRegulationsHomeless servicesCommunication skillsData monitoringTraining developmentCollaboration with agenciesTeam leadership

Required

Applicants must be permanent in the Administrative Director of Social Services civil service title or be permanent in a comparable title eligible for 6.1.9 title change or be reachable with the score of 100 on the open competitive Administrative Director of Social Services exam (# 1121)

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level

Education and/or experience equivalent to '1' above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in '1' above

A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience

Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in '2(A)' above for each year of experience up to a maximum of three years

A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience

All candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in '1' above

Preferred

Exceptional oral and written communication skills to effectively convey the agency vision to staff, providers, and the public and a demonstrated ability to achieve desired outcomes

Working knowledge of New York City and State regulations that govern DHS

Experience working with homeless individuals and/or families

Familiarity with DHS policies and procedures

Extensive experience in social services, health, or other human services operations and administration