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State of Delaware · 5 hours ago

ERP Systems Specialist

Delaware, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The State of Delaware's Department of State is dedicated to public service and is seeking an ERP Systems Specialist to support the Division of Professional Regulation. This role involves coordinating system development, troubleshooting issues, training users, and ensuring system security while serving as a liaison between technical teams and agency staff.

Government

No H1B

Responsibilities

Coordinates with managers, technical staff, and contracted staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project

Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers

Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs

Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation

Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features

May supervise technical support staff

Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users

Qualification

Information system supportDatabase managementSystems development lifecycleTraining presentationRequirements analysis

Required

Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs

Knowledge of presenting training or education courses

Knowledge of database management concepts and systems development lifecycle methodology

Knowledge of conducting information systems needs and requirements analysis