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Capital One · 4 hours ago

Strategic Customer Development Manager, Northern CA - Business Cards & Payments (Remote-Eligible)

United States

Full-time

Remote

Senior Level

$133K/yr - $152K/yr

5+ years exp

Capital One is a high-tech company and a nationally recognized brand that reaches over 50 million consumers. The Strategic Customer Development Manager will deepen customer relationships and identify ways to increase value by growing spend, while collaborating with internal teams to meet customer needs effectively.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Manage a portfolio of clients with key focus on retention, growth and risk management

Analyze the company’s total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards

Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration

Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior

Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities

Resolve issues and provide solutions to clients in a timely manner

Monitor portfolio metrics and perform quarterly account reviews

Partner across the value chain to meet client needs

Seek new business referrals once relationships have been established

Qualification

Business Client ManagementCredit Card ProductsSalesforce.comData AnalysisConsultative SellingNetworkingInterpersonal InfluenceCommunication SkillsProblem SolvingProject Management