Customer Service Representative jobs in United States
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TEKsystems · 2 hours ago

Customer Service Representative

positionHenderson, NV
timeFull-time
remoteOnsite
seniorityEntry Level
money$45K/yr - $50K/yr
date1+ years exp

TEKsystems is a leading provider of business and technology services, dedicated to helping clients activate ideas and solutions. As a Customer Service Representative, you will be the first point of contact for clients, ensuring a smooth experience by answering questions and guiding them through the tax resolution process.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Handle inbound and outbound calls with courtesy and professionalism
Respond promptly to client inquiries via phone, email, and chat
Maintain accurate client records in our CRM system
Schedule appointments and follow up on required documentation
Collaborate with tax professionals and case managers to ensure client satisfaction
Educate clients on our services and next steps in their resolution process
De-escalate concerns and provide solutions with a customer-first mindset

Qualification

Customer service experienceCommunication skillsOrganizational skillsMicrosoft Office proficiencyCRM systems proficiencyBilingual (English/Spanish)Interpersonal skillsTime management

Required

High school diploma or equivalent (Associate's or Bachelor's degree preferred)
1+ year of customer service experience, in a financial or tax-related field
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficiency with Microsoft Office and CRM systems

Preferred

Bilingual (English/Spanish) is a plus

Benefits

Health and dental benefit offerings
PTO
Sick pay

Company

TEKsystems

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Glassdoor3.9
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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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