IT Support Center Analyst - US Only 100% Remote jobs in United States
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Blue Mantis ยท 3 hours ago

IT Support Center Analyst - US Only 100% Remote

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$16.83/hr - $19.24/hr

Blue Mantis is a company providing managed services, and they are seeking an IT Support Center Analyst. The role involves providing first-level technical support to clients, resolving issues reported via phone and web tickets, and ensuring excellent customer service in a fast-paced environment.

Data CenterInformation TechnologySoftwareVirtualization
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Resolve problems reported to the service desk by phone or web tickets
Provide first-level contact and problem resolution for customer issues
Provide timely communication on ticket status and resolution
Answer phone calls received by the call center by the SLA
Resolve or escalate issue as needed
Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed
Quickly and effectively communicate with customers within the set SLA
Work with vendor to resolve issues when required
Continuously improve upon technical skills sets within assigned areas of expertise
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment
Regular, predictable and punctual attendance
May occasionally need to work on holidays or weekends

Qualification

Technical assistanceTroubleshootingA+ CertificationCustomer Service experienceMulti-taskingVerbal communicationWritten communicationDecision makingMotivated to learn

Required

Experience in the Customer Service industry
Experience with providing technical assistance over the phone
Able to multi-task by working on multiple open tickets simultaneously
Experienced in working in a fast-paced environment with multiple priorities and projects
Able to investigate, analyze and troubleshoot customer issues
Comfortable making decisions on issue resolution without supervision
Demonstrates excellent verbal and written skills
Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement
Regular, predictable and punctual attendance
May occasionally need to work on holidays or weekends

Preferred

A+ Certification
Enrolled in IT related class, certification training, or degree

Company

Blue Mantis

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Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.
dateFounded in 1992
location
Kittery, Maine, USA
people-size201-500 employees
web-link
http://www.greenpages.com

H1B Sponsorship

Blue Mantis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-12-17Private Equity

Leadership Team

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Jason Bernstein
Chief Financial Officer
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Company data provided by crunchbase