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Ulta Beauty · 1 hour ago

Sales Manager

Naples, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ulta Beauty is the largest North American beauty retailer and a premier destination for beauty products. The Sales Manager is responsible for leading a team to drive sales growth and deliver exceptional guest experiences while ensuring compliance with company standards.

BeautyConsumer GoodsCosmeticsRetail

Responsibilities

Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store

Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business

Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget

Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals

Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner

Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience

Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests

Maintain prompt, regular attendance as the SM and hold store associates accountable to the Ulta Beauty attendance policy

Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store

Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work

Create an inclusive environment that inspires and encourages the growth and engagement of associates

Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance

Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance

Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance

Establish professional brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals

Model a culture of teamwork and guest services excellence while working alongside the leadership team by establishing priorities, providing clear direction and support, and sharing best practices

Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store

Adhere to and enforce Ulta Beauty’s dress code

Use the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting

Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment

Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention

Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary

Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks

Utilize company programs, tools, and resources to drive store improvements

Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store

Qualification

Retail managementFinancial managementLeadership managementBasic technology proficiencyCommunicationCollaboration skillsOrganizational skillsAdaptability

Required

Bachelor's degree is preferred

2-3+ years of fast-paced, retail management, or other relevant work experience

Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense

Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives

Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)

Excellent written and verbal communication

Strong collaboration and interpersonal skills

Strong organizational skills to manage multiple tasks

Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays

Attend corporate business meetings and conferences

Continuous mobility throughout the store during shift, including twisting

Frequent bending, pulling, pushing, stooping, reaching, and twisting during shift

Frequent lifting and/or moving up to 25 lbs. during shift

Continuous coordination and manipulation of objects during shift