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L'Auberge Baton Rouge · 5 hours ago

Front Desk Clerk

Baton Rouge, LA

Part-time

Onsite

New Grad, Entry Level

L'Auberge Baton Rouge is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Front Desk Clerk who will provide superior customer service, manage guest accommodations, and maintain positive guest relations while handling various operational tasks at the reception desk.

GamingLeisure

Responsibilities

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers

Assigns guest accommodations in accordance with current procedures

Handles assigned bank properly and performs account postings

Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation

Accepts same day and advance reservations as required

Processes guest accounts upon checkout in an efficient and accurate manner

Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel

Maintain ongoing knowledge of all property services and entertainment opportunities

Qualification

Customer serviceAS/400 hotel systemComputer proficiencyEffective communicationResiliency

Required

Assigns guest accommodations in accordance with current procedures

Handles assigned bank properly and performs account postings

Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation

Accepts same day and advance reservations as required

Processes guest accounts upon checkout in an efficient and accurate manner

Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel

Maintain ongoing knowledge of all property services and entertainment opportunities

Ability to communicate effectively at all times with customers, as well as all levels of employees

Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed

Ability to effectively use a computer to access, understand and input customer information

This position is, at times, subject to crowds and noise the severity of which depends upon customer volume

AS/400 hotel computer system, adding machine, Credit card machine

Effective communication skills

Must be age 18 or older