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Beyond · 3 hours ago

Senior Customer Success Manager - Revenue Management

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Beyond is a company that powers the business of short-term rentals with a leading Revenue Management System. They are seeking a Senior Customer Success Manager to drive customer adoption, retention, and satisfaction while managing a portfolio of accounts and ensuring their goals are met.

SoftwareTravelVacation Rental

Responsibilities

Driving customer adoption, retention, and satisfaction for assigned book of accounts

Securing annual subscription renewals

Uncovering expansion opportunities and owning the upselling process

Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met

Training clients on the basics of revenue management and how to effectively use our tool to increase revenue

Analyzing customer performance data and making recommendations to ensure revenue growth

Proactive relationship management with accounts to maintain overall customer health

Monitoring and reporting on the health and risk of assigned accounts

Maintaining a deep understanding of Beyond's suite of products

Managing approximately 40-50 accounts at a time

Working with cross-functional teams to drive better collaboration and customer experience

Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas

Qualification

Revenue ManagementCustomer Success best practicesAnalytical skillsSaaS experienceVerbal communicationWritten communicationCustomer empathyProblem-solving skillsTeam playerSelf-starter