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Arapahoe County · 2 hours ago

Workforce Manager (Hybrid Work Schedule)

Centennial, CO

Full-time

Hybrid

Senior Level

5+ years exp

Arapahoe County is dedicated to serving its communities and is seeking a Workforce Manager to oversee quality assurance processes for the Arapahoe/Douglas Works! agency. This role involves supervising staff, ensuring program compliance, and managing performance aligned with organizational goals.

Government

Responsibilities

Develop strategies, programs, and policies/procedures to support business functions, coach and set expectations for staff, manage and evaluate performance, and enforce adherence to policies/procedures. Provide supervision of daily logistical and programmatic tasks, and activities associated with delivery of services

Align hiring, onboarding, coaching, mentoring, and employee training development with organizational goals, develop internal training in alignment with federal, state and local programming

Serve as agency Equal Opportunity Officer to track, report, and oversee complaint process, communications, training, and monitoring

Provide support and oversight of data integrity and workflows in agency and state databases, including A/D Works! WorksSystem, Connecting Colorado, MyUI+, SAVE, and other relevant platforms

Ensure programmatic and data integrity is compliant with all agency programs: Wagner Peyser, WIOA, Colorado Works, Employment First, Parents to Work, and all agency discretionary and foundation grants

Provide collaborative oversight of agency programmatic processes and procedures that assure compliance with fiscal regulations per the OMB Circular, Federal Register and other applicable federal grant governing bodies of law

Prepare and oversee the Colorado Department of Labor & Employment (CDLE) annual programmatic monitoring for WIOA, Wagner Peyser, and other CDLE grants, and oversee the completion of internal program and sub-recipient audits

Determine and manage budget for functional area and allocate resources appropriately, oversee all program expenditures, which may include direct services to participants, staff salaries, supplies and overhead expenses

Ensure quality assurance operational objectives for the agency by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change

Validate quality processes for the agency through determining operational and performance requirements for each funding stream; writing and updating programmatic policies in adherence to the laws and regulations

Qualification

WIOA regulationsData analysisPeople managementBudgetingMicrosoft applicationsCoachingAccountabilityInterpersonal communicationMentoringIntegrity

Required

Demonstrated understanding and high-level functioning knowledge of all internal departments and programs local policies and procedures, state programs guidance letters (PGLs), and federal guidance letters (TEGLs), the WIOA Law, and Connecting Colorado. Must have knowledge of basic eligibility requirements for Workforce Center programs and benefits

Strong people management and supervisory skills with a proven ability to lead highly functioning teams, provide coaching/mentoring, set expectations, and ensure accountability for desired business objectives; proven ability to supervise and monitor program services, coordinate activities and resources, and obtain positive results

Strong analytical skills in order to conduct research, compile and analyze data from various sources, draft and edit documents, and communicate/present in an articulate in a clear, concise manner

Possess excellent interpersonal communication and tact to foster and maintain productive relationships with all employees, leaders, customers, and other internal and external stakeholders

Strong understanding of fiscal reports, budgeting, data analysis and the ability to develop operational plans

Proficiency and strong functionality in Microsoft application programs, such as Teams, OneDrive, Word, Excel, Power Point, and Outlook

Accountability

Accessibility

Inclusivity

Integrity

High school diploma or GED equivalent

5+ years' experience in workforce development, human services, or organizational development

3+ years' supervisory experience, which includes setting work expectations, managing employee performance, conducting performance evaluations, coaching/mentoring, providing corrective action and hiring/developing a productive and professional workforce

Any equivalent combination of education and work experience that satisfy the requirements of the job may be considered

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check