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Vacasa · 2 hours ago

Front Desk Specialist

Destin, FL

Full-time

Onsite

Entry Level

$16.75/hr - $18/hr

1+ years exp

Vacasa is a vacation rental company that values exceptional experiences and genuine hospitality. As a Front Desk Specialist, you will be the primary contact for guests, vendors, and owners, handling inquiries and coordinating with teams to ensure high satisfaction standards while supporting business growth.

Property ManagementReal EstateTravel AccommodationsVacation Rental

Responsibilities

Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office

Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern

Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

Verify unit availability to assist with scheduling vendor or realtor visits

Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations

Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative

Build and maintain business relationships and open lines of communications with other internal support teams

Other duties as assigned because every day is different in hospitality!

Qualification

Customer service experienceHospitality industry experienceTech-savvyTime managementDependabilityCommunication skillsSelf-motivation

Required

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms

This role involves frequent travel between worksites, so reliable personal transportation is essential

Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners

Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment

Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always

Reliable transportation required

Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance